HR Services Specialist for US and Canada w Kraków, Małopolskie sprżedam

First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools. Responsibilities: Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools Navigates on company's systems and tools and explains their functionality Processes information, data, transactions, and letter related to HR or Payroll data Tracks customer contacts and inquiries in case management system Monitors case management system and reassigns tasks to appropriate teams Escalates necessary matters to policy owners for resolution Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise Conveys a professional, knowledgeable, helpful and confidential approach Requirements: 1 year in HR or Payroll, or in a call center environment Proficiency with Microsoft applications Excellent spoken and written English Bachelor's Degree or equivalent experience Numerical attitude/analytical skills Knowledge of HR or Payroll policies and processes Ability to handle confidential issues with discretion Ability to work between 10:00-18:00 We offer: International working environment and unique company culture Personal development opportunities Friendly atmosphere in dynamic team Full time employment contract with salary corresponding to qualification Benefits package including medical care, insurance, sport activities and other

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